345wl Privacy Policy

01 Who We Are

345wl is an online gaming and sports betting platform serving players in Pakistan. The platform operates at 345wl.net and provides access to sports betting markets — including cricket, Pakistan Super League (PSL), T20 internationals, Football, and Esports — as well as a full casino game lobby, live dealer games, bingo, fish games, and a dedicated mobile app.

For the purposes of this Privacy Policy, "345wl", "we", "us", and "our" refer to the operator of the 345wl platform. "You" and "your" refer to any individual who visits, registers on, or uses the 345wl platform in any capacity.

This Privacy Policy applies to all personal data collected through the 345wl website, mobile application, customer support channels, and any other service or feature we make available to players. If you have questions about how your data is handled, contact information is provided in Section 14.

02 Data We Collect

345wl collects personal data through your registration, account activity, and interactions with the platform. We collect only what is necessary for the purposes described in this policy. The categories of data we collect are as follows:

We do not collect sensitive categories of personal data such as health information, biometric data beyond CNIC photo verification, political opinions, or religious beliefs. If you choose to share any such information voluntarily during a support interaction, it will be handled with additional care and not stored beyond what is necessary to resolve your query.

03 How We Use Your Data

Every piece of data 345wl collects has a specific, documented purpose. We do not use your data for purposes beyond those listed below without your explicit consent:

• Account management: Creating and maintaining your 345wl account, managing login credentials, and providing access to platform features.
• Identity verification: Confirming your age (18+), verifying your identity using your CNIC, and meeting anti-money-laundering (AML) obligations before processing withdrawals.
• Payment processing: Facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, and other supported methods.
• Platform security: Detecting fraud, preventing unauthorised account access, identifying duplicate accounts, and monitoring for prohibited conduct as described in the Terms and Conditions.
• Customer support: Responding to queries, resolving disputes, and processing responsible gaming requests such as self-exclusion or deposit limit changes.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, fix bugs, and enhance the overall user experience.
• Responsible gaming: Monitoring account activity for signs of problem gambling and applying tools or restrictions where appropriate, in line with our Responsible Gaming guidelines.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing communications without your consent.

04 Legal Basis for Processing

345wl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our agreement with you — including account creation, bet settlement, deposits, withdrawals, and support services.
• Legal obligation: Processing required to comply with applicable legal requirements, including identity verification, anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, and improving our services, where those interests are not overridden by your privacy rights.
• Consent: Where we process data for purposes such as optional marketing communications, we will seek your explicit consent first. You may withdraw consent at any time by contacting support.

05 Sharing Your Data

345wl does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Data may be shared only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, the minimum necessary data is shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast, or a bank — solely to process that transaction in PKR.
• Identity verification partners: Where third-party services are used to assist with CNIC verification or anti-fraud checks, only the data required for that specific verification task is shared.
• Game providers: When you play games in the 345wl game lobby, limited session data may be shared with the game provider to facilitate gameplay. Game providers do not receive your financial or identity data.
• Legal and regulatory requirements: Where 345wl is required by law, court order, or a competent authority to disclose personal data, we will do so to the extent required and will notify you where legally permitted.
• Business operations: Where third-party service providers assist with platform infrastructure, data is shared under strict data processing agreements that prohibit any secondary use.

06 Payment Data & PKR Transactions

All financial transactions on 345wl are denominated in Pakistani Rupees (PKR). When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, bank transfer, or other supported methods, 345wl records the transaction reference, amount, method, and timestamp for each transaction.

Full payment card or wallet credentials are never stored on 345wl systems. Where card details are used, they are handled directly by PCI-DSS compliant payment processors. 345wl retains only the last four digits of a card number and the payment method type for account record purposes.

Transaction history — deposits, withdrawals, and bet settlements in PKR — is retained as part of your account record for the period described in Section 9 (Data Retention). This history is visible to you in your account dashboard at any time.

07 Identity Verification (KYC)

Before any withdrawal is processed, 345wl is required to verify your identity. This process — commonly referred to as Know Your Customer (KYC) — involves collecting and reviewing identity documents to confirm that your account details are accurate and that you meet the minimum age requirement of 18 years.

The documents and data collected during KYC may include:

• A photograph or scan of your CNIC (front and back)
• A selfie or photograph for facial comparison against your CNIC photo
• Proof of ownership of the payment method used for deposits

KYC documents are stored securely and accessed only by authorised personnel responsible for verification and fraud prevention. Documents are not shared with third parties except where required by a legal obligation. Once verification is complete and no longer required for legal retention purposes, documents are deleted from active systems.

If your verification documents cannot be confirmed as genuine or if the details do not match your account information, your account may be restricted pending further review. 345wl support will guide you through the resolution process.

08 Cookies & Tracking Technologies

345wl uses cookies and similar technologies on the website and mobile app. Cookies are small data files stored on your device that help the platform function correctly and improve your experience. The types of cookies used by 345wl are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core functionality.
• Functional cookies: Used to remember your preferences such as language settings, preferred deposit method, and notification preferences.
• Analytics cookies: Used to collect anonymised data about how players use the platform — such as which pages are visited most frequently and where users encounter errors. This data is used internally to improve the platform and is not shared for advertising purposes.

345wl does not use third-party advertising or retargeting cookies. Your browsing activity on 345wl is not shared with ad networks or social media platforms.

You can manage cookie settings through your browser preferences. Disabling essential cookies will affect your ability to use the platform. Disabling functional or analytics cookies will not prevent you from accessing games, placing bets, or managing your account.

09 Data Retention

345wl retains personal data for as long as is necessary for the purposes for which it was collected, and in accordance with any applicable legal obligations. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your account's active status and for a defined period after account closure — typically five years — to comply with anti-money-laundering and financial record-keeping requirements.
• Transaction records: PKR deposit, withdrawal, and bet history records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity documents submitted for verification are retained for the period required by applicable legal and regulatory obligations, and deleted from active systems once that period has passed.
• Support communications: Chat logs and email correspondence are retained for up to two years from the date of the interaction, unless a longer period is required to resolve an ongoing dispute.
• Technical and session data: IP addresses and device logs are retained for a shorter period — typically 90 days — unless flagged for a security investigation, in which case they may be retained for longer.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform analysis purposes.

10 Your Rights Over Your Data

As a 345wl player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 345wl support team using the details in Section 14:

• Right of access: You can request a copy of the personal data 345wl holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. For account details, you can update some information directly from your account dashboard.
• Right to deletion: You can request deletion of your personal data. We will action this subject to any legal retention obligations that require us to keep certain records.
• Right to restrict processing: In certain circumstances — for example, where you dispute the accuracy of data we hold — you may request that we restrict our processing of that data while the matter is resolved.
• Right to object: You have the right to object to processing based on legitimate interests. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

11 Security Measures

345wl takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse:

• Encryption in transit: All data transmitted between your device and the 345wl platform is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored on 345wl systems — including identity documents and financial records — is encrypted at rest.
• Access controls: Access to personal data is restricted to authorised 345wl personnel on a need-to-know basis. All access is logged and periodically reviewed.
• Two-factor authentication: Account login supports two-factor authentication (2FA) to add an extra layer of protection against unauthorised access.
• Security monitoring: 345wl systems are monitored continuously for unusual activity, intrusion attempts, and potential data breaches.

Despite these measures, no online system can be guaranteed to be completely secure. If you believe your 345wl account has been accessed without your permission, change your password immediately and contact support. We will investigate and take appropriate steps to secure your account.

In the event of a data breach that is likely to affect your rights or interests, 345wl will notify affected players as promptly as possible with information about what happened and what steps are being taken in response.

12 Children's Privacy

345wl is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If it is found that an account has been created by a person under 18, the account will be closed immediately and all personal data associated with it will be deleted, subject to any legal retention requirements.

If you are a parent or guardian and believe that a minor has created an account on 345wl using your details or their own, please contact support immediately. We will investigate and take appropriate action without delay. Guidance on preventing underage access to online gaming platforms is available on our Responsible Gaming page.

13 Updates to This Policy

345wl may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or our data practices. When updates are made, the revised policy will be published on this page with an updated effective date at the top.

For significant changes that materially affect how your data is processed, we will notify registered players through the platform notification system or via the contact details on your account. Continued use of the 345wl platform after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically — particularly before making deposits or submitting withdrawal requests — to ensure you are comfortable with our current data practices. If you have any concerns about a change to this policy, contact support before continuing to use the platform.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, our support team is available 24/7 through the live chat feature on the platform.

For written privacy requests — including data access, correction, or deletion requests — you can also reach us via the support email address shown in the footer of this page. Please include your registered mobile number and a brief description of your request so we can verify your identity and process your query efficiently.

For all other platform queries — account issues, payments, games, sports betting — the same support channels apply. You can also browse the FAQ page for quick answers to common questions.